Chief Innovation Officer & Managing Director, DBS Bank
What are FinTechs and are they the only ones disrupting the financial services industry?
Neal Cross is Managing Director and Chief Innovation Officer of DBS Bank and a strong advocate for innovation thinking and culture. Cross is driving the bank’s innovation agenda regionally, as DBS moves to shape the future of banking, to enhance customer experience and better engage customers in the digital landscape. Cross has more than 20 years’ experience in technology, innovation and financial services. Working with internal stakeholders and external collaborators, he charts the innovation roadmap for DBS to enhance customer experience and better engage the bank’s customers in the digital landscape.
Previous to DBS, Cross was at MasterCard, where he was responsible for driving innovation as Vice President of MasterCard Labs in the company’s Asia/Pacific, Middle East and Africa regions. Cross started working in the Asia time zone at Microsoft in Australia and later in Singapore as the financial services industry director.